Ray:I have been living in China for four years and have found the term “Customer Service” no longer an expression virtually of no meaning. For example, bus drivers and attendants can be very helpful, despite my limited Chinese. Ms. Feng:你說得對?,F在就連地鐵、公園、商場和許多公共場所都有英語標識,目的是為了方便不會中文的外國游客。 Ray:And, in most hotels, you will find the level of communication quite satisfactory. Ms. Feng:是這樣的。有一次,在一個五星級酒店的餐廳門口,一個年輕服務員熱情地請我進去品嘗自助晚餐。進門落座后,他又詳細介紹了餐廳的各種食物。 Ray:Postal service, however, is perhaps weak in its competition with other service industries. Recently, I’ve had occasional problems with China Post:things were not received that had been sent to me, or mails disappeared after they were posted and sufficiently paid for. Ms. Feng:我還從沒遇到過這種情況。不過,中國電信業的服務水平卻在突飛猛進,尤其是網絡和電腦設施。如今,上網渠道很多,網速更是不成問題。 Ray:Generally speaking, customer services in most Chinese retail and service operations have drastically improved over the past four years. This may partly be due to the infusion of many young workers, or improved training in general. Ms. Feng:服務人員熱情助人地為顧客提供舒適、安全的服務時,顧客一定會感到滿意。主動溝通與幫助讓人們感到賓至如歸。 Ray:In China, there are many rising stars in customer service. And I am happy to discover more of them! Good business means many happy returns.
【正確答案-參考解析】:參加考試可見
Part Ⅱ (英漢交替傳譯)(約300字詞的英語講話一篇;時間10(分鐘)
下面你將聽到的是一段有關加拿大國家展覽會的講話。 Founded in 1879, the Canadian National Exhibition is one of the largest annual fairs in North America. The CNE is located on 190 acres of the Toronto waterfront at Exhibition Place, minutes from downtown Toronto. The fair is held annually for the 18 days prior to and including Labour Day. The CNE attracts over 1.4 million visitors during its operation. The site is in close proximity to major highways and is serviced by two public transit systems. The Canadian National Exhibition has an economic impact of $ 47.9 million. The CNE is a large employer of students, and young people and has firmly established itself as Toronto’s annual summer celebration. The Canadian National Exhibition farm exhibit promises to be one of the biggest and best shows we have ever had. All of your farmyard friends will be there together with antique equipment and tools. Come and you’ll be able to get a true taste of the country and lots of great food will be available.